FAQ

Q. What is a papaya?
A. The papaya is a fruit, also known as a papaw or paw paw, in Thai it is called malakaw. Papayas grow in tropical and subtropical regions and range from yellow, orange to green in color. The Thai papaya is much larger than the ones seen in the shops in the US and Europe and most Thai’s prefer to eat them when they are still green, making it into a spicy shredded papaya salad called somtam.

Q. Who makes the products for Papayakids.com?
A. We use a range of local suppliers in Chiang Mai and surrounding areas to supply our products. All the companies we work with are either SME (small- and medium-sized enterprises) or cooperatives. We try to work with smaller companies, because we want to be closely involved in the design and manufacturing process of our products. We want to make sure that we get the products we want and that the quality of the products is up to standard. We also want to have an impact on the local community as well and try to source everything we can locally, although some specialty items we have to source from Bangkok as there are no local suppliers.

Q. What are the shipping options and when can I expect my products to arrive?
A. We offer a range of shipping options to our customers, to fit timing and budget constraints. For a more detailed explanation, please see our page on (link to: shipping page) “shipping”. Shipping is charged extra and we offer the following methods: Air Mail, Surface Air Lift (SAL), Express Mail Service (EMS) and Fedex. Although delivery times will vary, generally Air Mail packages take about one to two weeks to the US and Europe and a few days to destinations in Asia. SAL takes about one-two months to the US and Europe and about three to four weeks to destinations in Asia. EMS is the post office courier service and packages to the US and Europe take about a week and several days to Asia. Fedex is an international courier service and packages to the US and Europe will take two to three days and one to two days within Asia. All the packages we sent out are registered.

We offer a wide range of shipping options, because some customers may need their packages in a timely manner, others may consider cost more important than timing. In general, the cheapest method of shipping is by SAL, next is Air Mail, then EMS and the most expensive, but the fastest method is Fedex.

Please note that you will be responsible for any customs duties levied on your packages.

Q. What payment options do you accept?
A. For a more detailed description of payment options, please see our page on payment options. We hope to offer secure on-line credit card shopping soon, but for now, we have to accept personal cheques from customers in the US and Europe. Products will be shipped as soon as your cheque clears and we will notify you when we ship your order. Currently, for our customers in Japan, we offer bank transfer as a payment option.

Q. What if the merchandize arrives damaged?
A. We take care in securely packing all our products, however, in some rare cases merchandize may be damaged during shipment. Please contact us immediately at (contact e-mail address link here) and let us know what happened. If you can e-mail us a digital photo of the damaged merchandize, this will help us determine where the damage occurred, so that we can avoid the same problems in the future. We will of course send you a replacement, at no extra charge.

Q. Can I return my merchandize?
A. Due to the personalized nature of our products, we will not accept returns. However, let us know what your problem is and we will try our best to find an amicable solution. Please contact us immediately, so that we can try to remedy any problems (contact e-mail address link here) as soon as possible.

Q. Can I contact you other than by e-mail?
A. Of course! Although e-mail is the fastest and most cost effective way to reach us, you may contact us via telephone or fax or snail mail, at any time:
Tel: +66-53-110-696 (Thailand)
Fax: +66-53-379-249 (Thailand)
Snail Mail: IN Consulting Co. Ltd., 29/1 Mu 5, Thanon Sanphisuea, Ban Nong Khiew, Meuang Kaew, Mae Rim, Chiang Mai 50180, Thailand